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| Graph of public satisfaction with online availability and uptake of e-services |
Albania also had the highest figures in terms of expressing the satisfaction of citizens, ie users of digital services, compared to other countries in the Western Balkans.
This is the assessment that Albania has received in the report of the Organization for Economic Cooperation and Development OECD / SIGMA which was based on the performance analysis performed on 52 indicators in 6 different areas of good governance and public administration, in the six countries of the Western Balkans.
This report was broadcast at the Regional Ministerial for Good Governance and Public Administration, organized by the OECD / SIGMA on 22 February this year, attended by representatives of 6 Western Balkan countries, who presented the progress related to this reform.
Albania has implemented several reforms in the field of public administration in recent years.
But, in terms of public service delivery, Albania's biggest achievement according to the report was ranking first for digital transformation and online service delivery.
The transition of public services from physical to electronic is one of the points that has received the highest praise, including their performance so far since implementation.
For the most part, citizens seem to be satisfied and have embraced digitalization.
In addition, users of public and administrative services in all countries of the region were asked how satisfied they are with online services and how practical they are.
In this category, Albania has recorded the highest figures, compared to other countries in the Western Balkans.
To the question "Is it possible to download personal documents electronically such as certificates, certificates, etc.", 56% of respondents in Albania answered positively and that they regularly use such services (more than in any other country in the Balkans ).
According to Albanian government reports, in recent years, 95% of administrative services have been made available online.
377 of these are of level 4, which in the language of digital services means they start and end online.
According to the report, the value of these electronic services was understood especially during the pandemic period, when physical contact was minimized to a maximum.